Rafael Santarosa Fine Jewelry

FREE WORLDWIDE SHIPPING We offer free worldwide shipping on all orders. Processing Time All orders are carefully inspected, prepared, and packaged within 3 business days. Shipping Methods and Delivery Times Hellenic Post: Estimated delivery within 1–2 weeks. DHL Express: Estimated delivery within 3–10 days. Delivery times are estimates and may vary depending on the destination, customs procedures, and local delivery conditions. Tracking information will be provided when available. United States – Duties and Taxes Orders shipped to the United States are sent under Delivered Duty Paid (DDP) terms. Applicable import duties and taxes are covered, so customers should not have to pay additional import charges upon delivery. Other International Destinations For destinations outside the United States, import duties, taxes, and customs fees may apply according to local regulations. Unless otherwise stated at checkout, these charges are the buyer's responsibility. We carefully package every piece of jewelry to help ensure safe delivery. Thank you for choosing Rafael Santa Rosa Fine Jewelry!

Returns are accepted within 14 days of delivery for eligible non-personalized items.

PRIVACY POLICY Rafael Santa Rosa Fine Jewelry respects your privacy and is committed to protecting your personal information. Information We Collect When you place an order or us, we may receive information such as your name, address, shipping address, telephone number, and order details. How We Use Your Information We use your information to process orders, arrange shipping, communicate with customers, provide customer support, prevent fraud, and comply with legal, tax, and accounting obligations. Sharing Information We share personal information only when necessary to fulfill orders or meet legal obligations. This may include sharing relevant details with M&N Craft, payment service providers, DHL, Hellenic Post, and customs authorities. We do not sell your personal information. Data Retention and Security We retain personal information only for as long as necessary to fulfill orders, provide support, resolve disputes, and comply with applicable legal requirements. We take reasonable measures to protect your information against unauthorized access, loss, or disclosure. Your Privacy Rights Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, restrict certain processing, or object to its use. Legal obligations may require us to retain some information. Cookies M&N Craft may use cookies and similar technologies to operate its platform, maintain security, and improve the shopping experience. Please consult the platform's privacy policy for further information. For questions about your personal information, please Rafael Santa Rosa Fine Jewelry through the options available on our shop page.

FREQUENTLY ASKED QUESTIONS 1. Are your jewelry pieces handmade? Yes! Our jewelry is carefully handcrafted, combining artistic inspiration, traditional techniques, and attention to detail. Our designs draw inspiration from ancient Greek art, Byzantine heritage, and timeless elegance. 2. What materials do you use? Our jewelry is made using sterling silver 925, 18k gold-filled materials, and selected natural gemstones, depending on the design. Please check each product description for exact materials, dimensions, and gemstone details. 3. Do you offer free shipping? Yes! We offer free worldwide shipping on all orders. 4. How long does order processing take? Orders are carefully inspected, prepared, and packaged within 3 business days. 5. How long does delivery take? We ship using Hellenic Post or DHL Express, depending on the destination and shipping method. Estimated delivery times are 1–2 weeks with Hellenic Post and 3–10 days with DHL Express. Delivery times may vary depending on the destination and local conditions. 6. Will I have to pay customs duties or import taxes? For orders shipped to the United States, we use Delivered Duty Paid (DDP) terms, covering applicable import duties and taxes. Customers should not have to pay additional import charges upon delivery. For other destinations, customs duties and taxes may apply under local regulations and are generally the buyer's responsibility unless otherwise stated at checkout. 7. Is tracking available? Tracking is available depending on the shipping service selected. When tracking is provided, you will receive the relevant information after dispatch. 8. Can I ask questions before ordering? Absolutely! Please us if you need more information about a design, size, material, gemstone, or any other product detail. We will be happy to help you choose the right piece. 9. Do you accept custom orders? We may be able to accommodate custom requests depending on the design, materials, and production requirements. Please us to discuss your ideas before placing an order. 10. How should I care for my jewelry? Keep your jewelry dry and store it in a clean, dry place. Avoid direct with perfumes, cosmetics, household chemicals, and excessive moisture. Clean gently with a soft jewelry cloth. Take extra care with gemstones, oxidized silver, and gold-filled finishes. 11. Can I return or exchange an item? Please consult our Returns and Exchanges Policy for the applicable conditions and deadlines. If you experience a problem with your order, us promptly so we can discuss the available options. 12. How can I you? You can Rafael Santa Rosa Fine Jewelry through the messaging or options available on our M&N Craft shop page. We will be glad to answer your questions and assist you. Thank you for visiting Rafael Santa Rosa Fine Jewelry. We appreciate your interest in our handcrafted designs!