Contact EmenCraft

General support

Email us with a clear description of your question. If it concerns an order, shop or listing, include the relevant reference or URL but never send passwords, card details or identity documents by email.

Orders and account messages

For an existing order or a conversation with a seller, sign in and use EmenCraft Messages. Keeping order communication inside the marketplace preserves the full record and helps us review a problem fairly.

Specialist email addresses

Choose the address that matches your request so it reaches the correct EmenCraft queue:

• Seller onboarding, shop and listing reviews: sellers@emencraft.com
• Payments, refunds, payouts and disputes: payments@emencraft.com
• Privacy and personal-data requests: privacy@emencraft.com
• Legal notices: legal@emencraft.com
• Copyright and intellectual-property notices: copyright@emencraft.com
• Partnership and brand enquiries: partnerships@emencraft.com

notifications@emencraft.com is used for automatic account and message updates; replies are still monitored.

Privacy, safety and intellectual property forms

Use Privacy controls for traceable personal-data requests. Use the Trust Centre to report prohibited or unsafe content, handmade misrepresentation, infringement or to submit an appeal.

Company details

EMEN ECOMMERCE MANAGEMENT LTD
Company number 15300650
12 London Road, Morden, England, SM4 5BQ

EmenCraft is the marketplace operator. Unless EmenCraft is expressly identified as the seller, product-specific questions and order fulfilment remain the responsibility of the independent seller shown on the listing.