Seller Agreement

1. Seller and trader verification

• Provide accurate legal name, address, telephone, email, trader status, tax jurisdiction and registration information.
• Provide identity, business and payment-account evidence when requested through the secure verification process.
• Keep information current and complete periodic reconfirmation.
• Self-certify that products offered comply with applicable law.
• Submitting a complete seller application opens the seller workspace immediately, without a manual application-approval wait or subscription payment. Complete the displayed shop, verification and Stripe Connect steps needed for publication, payments and payouts.

2. Marketplace sections and authenticity

Choose the correct section for each shop. Handmade is for collections made or originally designed by the seller under the Handmade & Brands Policy. Brands is the resale section for retailers, resellers and commercial brand collections. All listings follow the shop section. Mixed collections belong in Brands unless eligible handmade work is offered through a separate qualifying shop. Listings must truthfully describe who designed, made or sourced each item and any production partner. Resale or mass-produced goods must never be presented as the seller’s handmade work.

A traditional or classic design may legitimately be made by more than one independent workshop. EmenCraft does not require every handmade design to be unique; it requires truthful authorship, production and product information.

3. Product information and safety

• Provide accurate photographs, materials, dimensions, price, stock, variations, warnings and care information.
• Where applicable, provide manufacturer, EU responsible-person, product identifier and safety-warning information required for distance sales.
• Do not list recalled, unsafe, counterfeit, illegal or prohibited goods.
• Maintain evidence of origin, production, compliance and safety and provide it promptly when requested.

4. Orders and customer service

• Meet disclosed production and dispatch times and use valid tracking when available.
• Respond to cancellation, return, non-delivery and dispute requests through EmenCraft.
• Honour mandatory consumer rights even if the shop policy is more restrictive.
• Do not ask buyers to pay or resolve an EmenCraft order outside the platform.

5. Tax and platform reporting

Sellers remain responsible for their own tax, VAT, customs and business obligations. Where reporting rules apply, EmenCraft may collect, verify and report seller identity, transaction, fee and payment information to HMRC or another competent tax authority and provide the seller with a copy.

A seller may be restricted from selling if required due-diligence information is missing or cannot be verified.

6. Enforcement and appeals

If resale is found in a Handmade shop, EmenCraft moves the entire shop and all its listings to Brands without suspending or closing the shop or seller account for that reason. Reclassification preserves the shop appearance, URLs, products, reviews, existing orders and financial history. The reason is recorded in Shop settings and the moderation audit and sent to the seller as an account notification. The seller may request a review through the Trust Centre; sellers cannot reverse an administrative reclassification themselves.

Sellers must correct inaccurate handmade or origin claims after reclassification. Separate verification, product-safety, fraud, counterfeit, intellectual-property or other legal concerns remain subject to the relevant marketplace rules; moving a shop does not make prohibited products acceptable.